FAQ

We can pack the goods in a gift wrapping and add a gift message. Just include this information when placing your order or contact us.

We are ready to consider the possibility of wholesale. Just contact us or leave your contacts.

In case you need to engrave our product, you can always contact us. This option requires additional payment.

We ship our products all over the world for free.

Please pay special attention to the details that you specify in your order. We are not responsible for errors in order details provided by the buyer, such as spelling errors.

If your order is completed and its status is changed to shipped, but you do not see the tracking number, this means that your order has not yet been delivered to the post office for shipment.

We draw your attention to tips for the care of our products:
• Dust should be removed from the furniture surface with a dry soft cloth (microfiber, suede, flannel) or special panicles.
• Do not use scrapers or hard-brushed sponges. They leave small scratches.
• Periodically wipe the surface with special antistatic agents.
• Remove dirt with soap and water, followed by dry wiping. Alternatively, wet wipes can be used.
• In no case should you use aggressive cleaning agents (containing chlorine, chemicals, solvents). No cleaning with abrasive detergents (soda).

Please note that some country laws require you to pay taxes and import fees. This is due to the fact that our products are packed in large boxes and have a large package weight. Payment of these taxes is the responsibility of the buyer. Our shop does not pay for this because we are not a resident of the buyer's country.

Please, you may check the approximate customs fee by the link: https://www.simplyduty.com/#calc